Our customer feedback survey scanning and data capture service provides fast and accurate data gathering from all types, sizes, shapes and volumes of forms, surveys and questionnaires.

Customer Feedback Data Capture Services

Data capture services from all types of forms such surveys, questionnaires, exam papers and gift aid coupons

Our scanning and data capture services provide fast and accurate data gathering from all types, sizes, shapes and volumes of forms and questionnaires. Our UK based secure document scanning and data capture facility can handle and process all types of data from structured and non-structured forms, including closed questions (tick boxes with multiple-choices), open ended questions (free text for comments), barcode data, as well as pictures and illustrations in the case of exam papers for math and physics.

Managed data capture End-to-end survey forms and questionnaires scanning and data capture services

Customer feedback forms and questionnaires can either be sent to us as a batch, or we can collect from your office/s anywhere in the UK and Europe. Alternatively, if you are planning to run a campaign where surveys are being drip-fed on daily bases and you need to have live or more instant results, we can set up a dedicated PO Box for you for between six and 12 months in order to manage your campaign.

All formats supported PDF, Excel, CSV, XML and SPSS

Our forms and surveys scanning bureau offers the most cost effective, flexible and scalable solution for both small and large clients alike. Whether you have a couple of hundred surveys to scan, or tens of thousands which need scanning, our form scanning and capture department can supply the data in any industry standard file formats such as PDF for scanned images and CSV, Excel, XML and Database, etc. for the captured and extracted data from forms.

Document Scanning Process

The document scanning process What we do with your documents

  • Collection

    We provide a secure collection of your documents from anywhere in the UK within 24 hours or as convenient for you as well as we can supply storage boxes and assistance with removing and boxing up your files.

  • Conversion

    We scan and convert all types and sizes of documents to a digital format of your choice such as PDF, PDF Searchable, TIFF, JPEG, Microsoft Word and Excel.

  • Delivery

    We deliver your digital data on a secure storage medium of your choice such as CD, DVD, USB, secure FTP or fully managed Pearl Cloud document management system.

The Process in Depth

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How can we help? free of charge end-to-end consultancy service

  • It all starts with putting together a rough draft of the questionnaire, survey form or an exam paper. Once this has been drawn up, the next stage is to design the form in the most user and computer friendly format.
  • If the form has been already been designed, we can review it for you from the scanning and automated data capture point of view to ensure that it meets the technical guidelines. However, if you would like our data capture team to design the form for you, we have an experienced in-house team who can work with you to put together some design ideas based on your requirements.
  • Once the design of the form has been approved, it would require printing if being distributed as paper or distribution via an electronic system – we can help with both methods.
  • Once the surveys, questionnaires or exam papers have been completed by the recipients, these can be delivered to our scanning and data capture bureau or these can be collected from the required location (s)
  • Once received, we will capture and extract the data using our sophisticated OCR, ICR, OMR, Barcode and data input technologies.
  • The data will then be extracted and supplied in your required file format such Excel, CSV and SPSS etc.
  • The originals can be returned, stored securely for the required period or shredded to the BSI standards.

Get in touch

If you have a customer feedback form, questionnaire or evaluation survey and would like to discuss this with one of our specialists, please contact us on 0161 832 7991 or fill in our enquiry form.

Get in touch

Advantages of using Pearl Scan

  • Our services eliminate any capital investment that you may need to make to acquire new scanners and software.
  • Our scanning and data capture bureau has over a decade of experience in capturing and gathering data from variety of customer feedback and evaluation forms.
  • We use the most advanced automated technology coupled with rigorous quality control procedures to capture data from forms, surveys and questionnaires to deliver highly accurate data.
  • Capture services can help to save time by reducing the need for manual data entry.
  • Our scanning services ensures accuracy throughout the whole process and eliminates mistakes.
  • Our bureau allows you to scan high volumes of forms and surveys, meaning our clients can scale up and down as required.
  • The services eliminate the need to train internal staff or hire new staff members.
  • As well as scanning and data capture services, Pearl Scan also provides complete planning, re-design, printing and distribution services throughout UK and Europe.
  • Once the data has been captured, if required, our bureau can create a statistical analysis report in order to help you understand the findings.

Comments from our clients

Pearl Scan were a godsend. we needed a few thousand surveys digitised and they didn't let us down. Their service was easy to use and the quality of the work was excellent. We will definitely be using them for all our future surveying needs and will be recommending them to our partners.

Institute for Strategic Dialogue

Data capture from questionnaires to Excel format - They were a great team to work with, and deadlines were always met and even exceeded! Pearl are always professional and all of the data provided was to a high quality.

Event Marketing Solutions

Data captured from microchipping forms onto Excel spreadsheet - We were delighted with the professionalism of Pearl Scan and the speed of the job. The communication with them throughout the project was excellent and we would definitely use them again.

Dog’s Trust

Read more of our clients comments!

Why Choose Pearl Scan?


In conjunction with the EN BS ISO 9001:2005, 27001, 14001 and in-house implemented quality, security and compliance procedures allow us to deliver peace of mind scanning services to our client. We are an approved document scanning and data capture scanning service provider to many reputable health, education, manufacturing, financial, logistics etc. organisations.

    ISO 9001 Registered         ISO 14001 Registered         ISO 27001 Registered         Investors In People         PCI Compliant         Member of IRM     


Founded in 2003, with almost 15 years of valuable knowledge and expertise in delivering successful document scanning and data capture services through the UK to some of the most reputable and globally known organisations.


We operate from a custom built document scanning and data capture centre, which is built around security, safety and confidentiality. The site is monitored 24hours a day by security and CCTV systems.


The document scanning and data capture bureau is equipped with the state-of-the-art dedicated document, Microfilm media, Books and Large Format Plans scanning and capture technology; catering for a wide range of document types and sizes making us a one-stop service provider for scanning and digital conversion needs . We continually invest in our staff training and latest technology to ensure that we are delivering quality and innovations at all times.


Pearl Scan Group has the infrastructure to provide quick turnaround for urgent document scanning needs to taking on a large volume scanning and conversion of documents, microfilm media, books etc. projects. Our document scanning and data capture service centre always run at 80% of its productivity allowing 20% space and resources for on-demand, ad-hock projects.