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Your Questions Answered: Explore Our FAQs

Welcome to our Frequently Asked Questions (FAQs) page! Here, you’ll find clear and concise answers to the most common questions about our products, services, policies, and more. Whether you’re a new visitor or a long-time customer, our FAQ section is designed to provide you with the information you need quickly and efficiently.

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We offer document collection services throughout the UK, accommodating various locations including offices and storage facilities. Our goal is to ensure a secure and efficient collection process tailored to your needs.

Yes, we offer flexible scheduling for document collections. You can arrange for a specific time that suits your convenience, ensuring minimal disruption to your business operations.

Yes, we supply secure containers for your documents to ensure their safety and confidentiality. These containers are designed for secure transport and storage, offering peace of mind throughout the process.

Yes, we provide a comprehensive packing service. Our team is skilled in securely preparing your documents for safe transport, ensuring they are handled with the utmost care and professionalism.

Yes, you can personally deliver your documents to our facility. However, please note that visits to our sites are strictly by appointment only. To arrange this, we require you to provide identification documents, your vehicle registration number, and detailed information about the quantity of boxes and documents you intend to deliver. This procedure ensures the safety and security of your documents and our facilities.

Yes, we offer on-site document scanning services. Our team can come to your premises with the necessary equipment to conduct the scanning process efficiently and securely, ensuring minimal disruption to your daily operations.

Yes, our document preparation services include the removal of staples, paper clips, and any other bindings to ensure smooth and efficient scanning. We take care of these details to provide you with a hassle-free scanning experience.

After scanning, the handling of your original documents depends on your preference. You can choose to have them securely returned, stored with us, or safely destroyed through our confidential shredding service.

Yes, we specialise in high-volume scanning projects, with the capacity to scan up to 10 million images per month. Our dedicated team uses high-volume document scanners to ensure timely, accurate completion according to our client’s specifications.

Yes, we offer both cloud storage and digital archiving services to ensure your scanned documents are securely stored and easily accessible. Our solutions are designed for flexibility, scalability, and compliance with data protection standards, providing you with peace of mind and easy access to your information whenever you need it.

Our process, aligned with the ISO 9001 framework, ensures document quality and accuracy through careful preparation, advanced scanning technology, and a stringent quality control review, guaranteeing that the final digital files adhere to our high standards.

We employ specialised handling and scanning techniques to prevent damage. This includes using non-contact scanners and custom supports to ensure the integrity of each document is maintained throughout the process.

Our pricing structure takes into account the unique variations of every project. We offer tailored quotes to ensure our services meet your specific needs while providing clear, and transparent pricing aligned with your project’s specification.

We have been providing document scanning services in the UK for over 21 years, building a wealth of experience and a strong reputation for quality and reliability in the industry.

You can access your scanned documents through our secure online Pearl Cloud system or, if preferred, we can deliver them directly to you via download link, encrypted USB digital media. We offer a variety of formats for delivery, including PDF, TIFF, JPEG, and others, to best suit your project requirements and system compatibility.

Yes, we offer comprehensive assistance in integrating scanned documents into your existing document management systems, including popular platforms like SharePoint, Planning Portal, IDOX, and more. Our team provides tailored support and technical guidance to ensure a seamless transition, ensuring compatibility and enhancing the functionality of your digital documents within these systems.

Yes we do and our service is designed to ensure the security and convenience, with specially trained personnel handling the secure transport of your documents from your location to ours.

As a provider of document scanning services, we cover the entire UK, including England, Scotland, Wales, and Northern Ireland. No matter your specific location, we are dedicated to meeting your scanning needs and offer secure document transport from your location to our facilities. Please provide your location or contact us directly to discuss how we can assist you.

Our UK scanning services adhere to local environmental regulations and sustainability efforts, holding ISO 14001 EMS accreditation. We use energy-efficient technology, minimise waste through digital processes, and recycle responsibly, aligning our operations with sustainability goals.