Frequently asked questions

Pearl Scan Group FAQs

What size document do you scan up to?

We scan from documents as small as till receipts and sticky notes to A3 size and even up to A0 for our large format scanning services.

What formats do you scan to?

Depending on what you're having scanned, we can convert your digitised documents to a large range of formats including PDF, searchable PDF, TIFF or JPEG.

Where can you collect my documents from?

At Pearl Scan, we offer a nationwide collection service. We can collect documents from anywhere in the UK within a 24-hour notice period.

Can I drop my documents off instead?

Yes. If you would prefer to drop your documents at our scanning bureau then you can. This is strictly appointment only, so give us a call first and arrange a suitable time to come to our scanning bureau facility.

How quickly can I get my digital documents?

This depends on the size of the scanning project. However, we scan using the latest technology which has the capability to scan 10 million images per month. This means we usually have very quick turnaround and delivery times for your digital documents. If you have a small volume of documents such as a couple of folders and boxes, you can request our Express Service, which can turnaround scanning jobs within 24-hours.

Will my documents be safe?

Our scanning bureau operates under the strictest security. We have CCTV and code locked premises along with ISO 27001 accreditation for information security so your documents will be in the safest hands during the entire process. Please see our accreditation page for even more peace of mind and assurance. Please see our accreditation page for even more peace of mind and assurance.

Can I test your services?

Of course. We can present you with a small portion of your digitised documents as a tester for you to decide whether you wish for the rest of your documents to be scanned. You can also come (by appointment) and visit our premises if you would like further peace of mind.

How much will it cost?

We are often asked this question however, because we offer a fully bespoke services including a range of document scanning solutions, we cannot give an exact price. For an accurate figure request a free, no obligation quote by completing our online form.

Will the software run on our systems?
Halogen is our specialist document archive and search software, developed in-house by Pearl Scan. If your computer can work with even the basics such as opening images and small, un-demanding software which takes up less resources that Microsoft Office, you can open our document management software.

What can I do if there's a problem with the software?

We make every effort to monitor our systems for problems however, if you do encounter a problem, all you have to do is give us a call and we will transfer you through to our Help Desk who will be able to assist you with your issue.

What else can you scan apart from paper?

We are a national scanning bureau and have the facility to scan most document storage mediums. This includes:

  • Paper
  • Bound books
  • Large format drawings
  • Wide format maps
  • Rolls of microfilm
  • Sheets of microfiche
  • Drawings stored on aperture cards
  • Consumer, customer and employee surveys (including data capture services)
  • Photos
  • Artwork
  • Glass-plate negatives
  • Slides
  • Business cards.

This is a small selection of our FAQs.

If you want to know more, then please contact us.

Free trial

We offer a free trial of our UK document scanning services. We can convert a section of your project to showcase the qulity of our digital conversions.

We offer a free trial of our scanning services to prospective clients.

Find out more today