Accurate Data Capture Solutions for
Customer Service Surveys and Forms
Customer Feedback Data Capture Services
Customer feedback can have a significant impact on your company's brand, their reputation and business success. And customer feedback plays a pivotal role in measuring, managing and improving your customers loyalty.
Our customer feedback survey scanning and data capture service provides fast and accurate data gathering from all types, sizes, shapes and volumes of forms. Our UK bureau can handle all types of data, including closed questions (tick boxes with multi-choice), open ended questions (free text for customer comments), barcode data for unique identifier, as well as pictures, illustrations etc.
Customer feedback forms and questionnaires can either be sent to us as a batch, or we can collect from your office/s anywhere in the UK and Europe. Alternatively, if you are planning to run a campaign where surveys are being drip-fed on daily bases and you need to have live or more instant results, we can set up a dedicated PO Box for you for between six and 12 months in order to manage your campaign.
Our forms and surveys scanning bureau offers the most cost effective, flexible and scalable solution for both small and large clients alike. Whether you have a couple of hundred surveys to scan, or tens of thousands which need scanning, our form scanning and capture department can supply the data in any industry standard file formats such as CSV, Excel, XML, Database, etc.
How Capturing Data from Feedback Forms can help your Organisation
An integral part of future-proofing a business, it:
- Provides an in-depth understanding of customer experiences and identifies what drives customer satisfaction.
- Identifies areas of your business - with both positive and negative feedback.
- Generates accurate and quantifiable measures of feedback.
- Understands existing and potential new customers.
- Delivers improvements to your customers experience based on data gathered from feedback surveys.
- Provides the ability to analyse customer feedback in-depth.
- Enables you to implement relevant changes and policies in real-time.
Advantages of using Pearl Scan Group
- Our services eliminate any capital investment that you may need to make to acquire new scanners and software.
- Our scanning and data capture bureau has over a decade of experience in capturing and gathering data from variety of customer feedback and evaluation forms.
- We use the most advanced automated technology coupled with rigorous quality control procedures to capture data from forms, surveys and questionnaires to deliver highly accurate data.
- Capture services can help to save time by reducing the need for manual data entry.
- Our scanning services ensures accuracy throughout the whole process and eliminates mistakes.
- Our bureau allows you to scan high volumes of forms and surveys, meaning our clients can scale up and down as required.
- The services eliminate the need to train internal staff or hire new staff members.
- As well as scanning and data capture services, Pearl Scan also provides complete planning, re-design, printing and distribution services throughout UK and Europe.
- Once the data has been captured, if required, our bureau can create a statistical analysis report in order to help you understand the findings.
If you have a customer feedback form, questionnaire or evaluation survey and would like to discuss this with one of our specialists, please contact us on 0161 832 7991 or fill in our enquiry form.