Pearl Document Scanning Blog

News and updates related to the document scanning industry.

Analyse market research in record time, digitally

In order to understand the needs of existing and potential customers, businesses need to undertake market research. Although this is universally-known and understood, the fact is that that many businesses simply do not undertake market research as often as they should – if at all. However not doing this regularly could impact each business exponentially.

Why is customer feedback so important?

Customer feedback can have a significant impact on how your company is perceived right now, while also helping to develop it in the future. Customer feedback helps to measure customer loyalty and your business objectives where consumers are concerned. However more than that, customer feedback can also help you to identify gaps in the market, your offering or services. In turn, this can help to drive forward expansion plans in order to meet the needs of your customers – or potential customers.

What can be done with customer feedback?

Armed with what your customers think of your business and its services, as well as suggestions for improvements, the possibilities are only limited to what you can achieve. If you notice a demand for a service you don’t offer for example, then you could explore the remit. Likewise if you find a service you offer isn’t really valued, reducing the importance of it and putting your resources into more fruitful areas can help your ROI.

How can Pearl Scan help?

We’re not going to lie; conducting customer feedback and analysing the results can be time consuming. But it doesn’t have to be. We can scan all of your completed customer feedback forms and questionnaires and present the results to you in an easy to understand formats for you to decipher and use to your advantage with minimal hassle.

How does it work?

We’re all about options at Pearl Scan. You can either send us your forms in a large batch, send them in bits and bobs as needed or as they come in, or you can take advantage of our complimentary collection and delivery service. For those who are running a campaign where surveys are being drip-fed, but results need to be recorded instantly, a dedicated PO Box can be set up for you for between six and 12 months.

Despite companies understanding the importance of feedback, the fact that most do not undertake it could spell disaster going forward. There’s no denying that we are facing a tough time ahead in the business world, so understanding your customers and their demand is key to ensuring you are on the right path to succeed.

Digitising books quickly forming online ‘library’ of the future

Public libraries were once an incredible resource, making it possible for anyone to gain knowledge, broaden their mind and learn something new at an affordable price. However, far from being the bustling, energetic hubs that they used to be, users are decreasing in numbers, as are the number of libraries in existence. But the thirst for knowledge still lives on and the industry must adapt, with the help of book digitisation, to feed the brains of the future.

Naveed Ashraf, Managing Director at Pearl Scan expanded, “The widespread use of the internet means that almost anything, ranging from recipes for baking to finding out historic facts can be found fast, and for free. However, unlike at public libraries there is no vetting process to ensure the quality of this information. Although people desire free knowledge, they also seek it from reputable sources, meaning there is a need for the library system, but it must be modified.”

The true state of the public library was revealed in recent figures released by the Chartered Institute of Public Finance and Accountancy. Public usage had fallen by 16% and spending by 14%, with 343 libraries closing in the past five years. However, in an age where information can quickly be found with a simple Internet search, the act of heading to a library becomes redundant. In order to ensure that the valuable insight, creativity and knowledge stored on the shelves of the classic library is not lost, digitising books and storing them online can put this information in front of curious eyes, forming the online library of the future.

Naveed Ashraf continued, “If public libraries had an online presence and scanned their books ready to be viewed on their website, their online platforms could become as readily used as large search engines such as Google and Yahoo.”

Pearl Scan has been a leading name in the world of document scanning for over a decade, developing its services in line with the changing needs of its clients. Outsourcing an initial book scanning service from a provider like Pearl Scan could quickly and effectively see any public library ‘go digital’, making the knowledge they store available using modern, relevant methods.

To find out more about Pearl Scan and its archive book service, visit: 

How to operate a paperless home office

The drive towards a more streamlined and refined working environment has been at the front of business incentives for quite some time. But now, as one in seven of the UK’s workforce is a home worker[1], this has changed from being a management responsibility to being down to the individual. And document scanning specialist, Pearl Scan, has offered remote workers advice for taking hold of the paperless movement and bringing it into their home offices.

The overwhelming benefits of operating a paperless working environment have been well-documented for traditional offices. Reduced costs of storage and hardware obviously has its attractions for companies, but for remote workers who do not have to factor in these costs, what advantages does moving into the 21st century and operating completely paperless bring?

Naveed Ashraf, Managing Director at Pearl Scan Group, said, “Home working offers up a plethora of incredible benefits for traditional office spaces, but also to those who work from home. The rise in remote working really does highlight the country’s adoption of technology and the freedom and opportunities it can bring. And although many have taken advantage of these developments, there are still some workers whose offices are cluttered with bits of paper, files and folders. But there are things they can do to refine these and make the most of all the usual productivity benefits offered.”

The first port of call, according to the paperless expert, is to go through paperwork and decide what needs keeping, and what can be thrown away – either through a lack of need or duplication. Once this has been done, it’s time to digitise it. Scanning in documents is the best way to convert them, all while preserving quality. Getting this done professionally may cost more than doing so manually, but it will be much faster and allow the scanned documents to be made fully searchable by utilising Optical Character Recognition (OCR) technology.

While this is being conducted, the experts at Pearl Scan suggest employees set to work on their computers. Even with a mix of paper and digital documents, computers can easily get cluttered with folders and files in all sorts of unusual places. Although digital documents are searchable, creating set folders and keeping them in order can help to speed up productivity and make processes infinitely faster.

“Although working from home offers incredible flexibility for workers, there is always the danger that employees can burn out by doing extra hours catching up. Operating a paperless workspace has been proven to increase productivity within a traditional office setting, so it only makes sense for it to do the same when it comes to a home office too,” added Naveed.

Pearl Scan is one of the country’s leading pioneers of paperless working. Armed with a decade of experience working with companies of all sizes streamline their workforce, they are well-placed to offer industry-defining advice that brings tangible benefits.