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Pearl Document Scanning Blog

News and updates related to the document scanning industry.

Analyse market research in record time, digitally

In order to understand the needs of existing and potential customers, businesses need to undertake market research. Although this is universally-known and understood, the fact is that that many businesses simply do not undertake market research as often as they should – if at all. However not doing this regularly could impact each business exponentially.

Why is customer feedback so important?

Customer feedback can have a significant impact on how your company is perceived right now, while also helping to develop it in the future. Customer feedback helps to measure customer loyalty and your business objectives where consumers are concerned. However more than that, customer feedback can also help you to identify gaps in the market, your offering or services. In turn, this can help to drive forward expansion plans in order to meet the needs of your customers – or potential customers.

What can be done with customer feedback?

Armed with what your customers think of your business and its services, as well as suggestions for improvements, the possibilities are only limited to what you can achieve. If you notice a demand for a service you don’t offer for example, then you could explore the remit. Likewise if you find a service you offer isn’t really valued, reducing the importance of it and putting your resources into more fruitful areas can help your ROI.

How can Pearl Scan help?

We’re not going to lie; conducting customer feedback and analysing the results can be time consuming. But it doesn’t have to be. We can scan all of your completed customer feedback forms and questionnaires and present the results to you in an easy to understand formats for you to decipher and use to your advantage with minimal hassle.

How does it work?

We’re all about options at Pearl Scan. You can either send us your forms in a large batch, send them in bits and bobs as needed or as they come in, or you can take advantage of our complimentary collection and delivery service. For those who are running a campaign where surveys are being drip-fed, but results need to be recorded instantly, a dedicated PO Box can be set up for you for between six and 12 months.

Despite companies understanding the importance of feedback, the fact that most do not undertake it could spell disaster going forward. There’s no denying that we are facing a tough time ahead in the business world, so understanding your customers and their demand is key to ensuring you are on the right path to succeed.

How digitalisation could be the cure to numerous ailments and diseases

The health secretary may have ditched his flagship pledge to create a paperless NHS by next year, but that doesn’t mean there isn’t a need for a paperless system in place in the struggling health sector.

We all know the incredible benefits paperless processes can bring. And the struggling NHS is often looked at as one of the sectors that can benefit the most from the cost and time savings embracing the digital age brings. However as much as the active NHS can profit from paperless processes, grabbing hold of modern processes behind the scenes can also go a long way.

Medical research and clinical trials are at the heart of the health sector. Without this invaluable research, it would be impossible for medical professionals to do the majority of their jobs. So how can digitalisation help this process become more streamlined and effective to help professionals find answers and even cures to some of the world’s most debilitating and fatal diseases?

Digitalisation can help to accelerate all phases of clinical research and data gathering process

In a world where we are making more breakthroughs than ever before, a system needs to be in place to document these often life-saving bits of research. And often, the faster we can get this documented, the quicker lives can start to be saved. Information can be passed to medical experts in an instant, while the outcomes of trials can also be documented and sent for analysis at the touch of a button.

Operating a paperless system helps to minimise staff cost and the time spent entering data from paper forms

There’s no denying that research – particularly medical research – is expensive. Although in order to be effective, corners cannot be cut, there are ways processes can be cheaper. And paperless systems should be at the heart of that. It’s been well-documented that paperless systems minimise wasted time and staff cost, so why shouldn’t this be implemented in medical research?

Computers help to eliminate manual data mistakes and improve accuracy to 99.99%

The need for accuracy in the medical field cannot be underestimated. However in such a busy area, this can be hard to guarantee – unless the switch to digital procedures is adopted that is. It’s been proven that computers help to improve accuracy universally, but in the medical field, they eliminate the manual data errors, resulting in improved accuracy of 99.9%.

Despite the undeniable benefits paperless processes can bring and the numerous lives it can help to save, it’s still widely acknowledged that clinical development and medical research is still largely a paper-driven process. But it doesn’t have to be.

To find out more about our dedicated and confidential medial research and clinical trial scanning and hosting services, get in touch today.

Pearl Scan reiterates the importance of digitising the building industry

Pearl Scan, one of the UK’s most established companies dedicated to document scanning and management, has stressed the importance of technology when it comes to the building trade, emphasising how adopting digital processes can help the sector grow and develop further – and as a result, have a positive effect on the economy.

The building industry is, by default, hands-on. But technology can play a large part in the sector, helping it to move forward and develop like never before. Nowadays it is commonplace to find out information, such as building plans, deeds and planning applications online, but there is much more that can be done, according to Pearl Scan’s managing director.

Naveed Ashraf, Managing Director, Pearl Scan Group, says, “In the past, the best way to retain planning application records was to store them on microfiche, but as technology has advanced at a greater speed than many anticipated, it has become clear that microfiche storage no longer addresses business processes – and actually waste valuable resources.

“Over the last five years, local authorities have really embraced the digital age, making the use of social media to open up a two-way form of communication, investing in websites in order to inform local residents about the issues that affect them, and of course making information freely available to those who request it. But despite these developments, more can be done to help streamline the way it is run behind the scenes and speed up the time it takes for planning investigations to be conducted and shorten the time between application and a decision being made.”

It’s no secret that the country is facing a chronic housing shortage. Latest figures suggest that the country will have a housing deficit of 1m by 2025, due to both a slowdown in the building industry and an increase in the population. And despite the government pledging more money than ever before into the building trade, it could actually be technology that helps to lift the fledging industry by increasing the speed of retrieval and providing more effective service to construction and investment companies.

Pearl Scan specialises in the digitisation of microfiche and paper documents. 

Proof of delivery invaluable for businesses in age of the e-tailer

 

Online shopping continues to dominate the retail in industry, with statistics stating that a record one in four British pounds was spent online during November’s Black Friday deals, and online sales of non-food items represented an incredible 27.6% of total sales in the month of November 2016. With such almost inconceivable statistics highlighting the sheer volume of internet purchases, now is the time to digitise other parts of the logistics process for ecommerce businesses, says Peal Scan.

Proof of delivery scanning is one of the simplest and most effective ways to digitalise and streamline one of the many parts of the ecommerce puzzle according to the experts, which happens to be one of the country’s most prevalent document scanning specialists.

Naveed Ashraf, Managing Director of Pearl Scan Group, said, “Logistics companies and e-tailers with high volumes of deliveries often use the traditional method of storing paper-based proof of delivery forms in a traditional filing system. Although this has worked for many years, there’s no reason why businesses can’t embrace new technology and make their delivery processes faster and easier.”

Proof of delivery forms that are stored in paper format often cause serious delays; they can make it difficult to quickly locate a particular document, individual forms can be lost, misplaced or damaged, and they can take up an incredible amount of space. All of the negatives have made this method of storing proof of delivery documents outdated.

By eliminating the above issues, businesses are able to offer a more structured and comprehensive offering to customers, according to the document scanning experts. “The real crux of changing to digital forms of working and dealing with proof of delivery receipts are the benefits it brings to customers,” added Naveed. “By organising these documents in a computerised system and making them easily and quickly accessible, companies are able to offer a more personalised and rapid service to their customers.”

Four sectors that have embraced the digital revolution

Document management, document scanning and digital document management may be important to a business when it comes to overhauling its processes, but there is more to embracing digital than just that.

When it comes to technology, it’s important, as a business, not to get left behind. In a world that relies more and more on tech to function, if you’re a business that isn’t embracing new technology, then you’re going to get left behind.

Despite some being reluctant to change, there are some sectors which have completely embraced technology and the digital revolution, which has resulted in them reaping the benefits where it matters – financially.

So which sectors have overhauled their processes and made the most of new inventions?

Transport

Although on the surface transport hasn’t changed much, when you delve deeper, you realise the industry is almost unrecognisable to what it was 20 years ago.

No longer do commuters have to head to bus stops, pick up a physical timetable or ask a neighbour when the next train or bus is due to arrive, Nor do they have to call taxi firms to arrange to be picked up and taken to their destination of choice; now all of this is available online – on the go.

Not only has this change made the industry run more smoothly and provided travellers with a kind of satisfaction the transport industry could only dream about once upon a time, but it has also opened it up to a new audience; millennials.

Advertising

The advertising industry, by default, has always been at the forefront of changes and developments, but the way it has embraced the fast-paced turnaround has made it unrecognisable.

Advertising once was focussed on print. Then came television. And now, thanks to technology, there’s a whole host of platforms advertisers can target potential customers. And of course each platform is suitable for a different kind of customer, which makes it easier to target the right people.

Telecommunications

If you had said to someone 50 years ago that they’d be able to carry around a device that would make it possible to call some else they would probably have thought you were crazy. But not only is that now possible, but sending messages, browsing the internet and even paying for items can now all be done via phones.

But there is more to the telecommunication story than this; e-bills, increased and more reliable signals and the myriad of options open to customers really are at the heart of telecommunication’s digital transformation.

Energy

With an increasingly saturated marketplace, energy companies are having to utilise any means possible to stay ahead end reach out to customers and potential customers. And that starts with digital.

Energy companies use any and all means possible to get their messages heard. Whether it be using interactive billboards to advertise their benefits or money-saving offers, utilising emails to gain a marketplace advantage or using digital processes to ensure they offer a reliable service where it matters, energy companies really have grabbed digital by the horns and ran with it.

Can you think of any that we’ve missed?

Are you looking to kick-start your digital transformation? Document scanning is one of the best places to start.